Masylad Hair (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or use our services.

By using our website or booking system, you agree to the terms outlined in this Privacy Policy.

We may collect the following types of information:

• Personal details — name, phone number, email address
• Booking information — appointment dates, services requested
• Payment information — deposit confirmations, transaction details
• Website usage data — pages visited, device type, IP address
• Communications — messages, enquiries, feedback

We only collect information necessary to provide our services and operate our business.

Your information may be used to:

• Manage bookings and appointments
• Process deposits and payments
• Send confirmations, reminders, and updates
• Improve our website and customer experience
• Respond to enquiries or concerns
• Maintain accurate business records

We do not sell or share your personal information for marketing purposes.

Payments made through our booking system are processed securely by third‑party payment providers. Masylad Hair does not store full card details.

Any disputes, chargebacks, or fraudulent activity may result in account suspension.

Our website may use cookies or analytics tools to:

• Improve website performance
• Understand user behaviour
• Enhance your browsing experience

You can disable cookies in your browser settings, but some features may not function properly.

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

However, no online system is completely secure. By using our website, you acknowledge this risk.

We may share your information only when necessary:

• With payment processors
• With booking platforms
• To comply with legal obligations
• To protect our rights, business, or clients

We do not share your information with third parties for advertising or marketing.

You have the right to:

• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for communications

To exercise these rights, please contact us directly.

Masylad Hair does not knowingly collect information from individuals under 16. If we become aware of such data, it will be deleted promptly.

We may update this Privacy Policy at any time. Updates will be posted on this page, and continued use of our website indicates acceptance of the revised policy.

If you have questions about this Privacy Policy or how your data is handled, please contact us.